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  • Does SUISEN products is registered under KKM/NPRA?
    Yes we proudly do. Please check it at NPRA official website to check the details.
  • How long can one bottle of Suisen Shampoo & Conditioner last?
    It'll depend on your hair length, thickness, and how often you wash. 500ml shampoo and conditioner for daily use will usually, last around 3 MONTHS. 100ml essence for daily use(twice a day) will usually last around 3-5MONTHS.
  • Is SUISEN Color-Safe?
    Suisen products are safe for chemically treated hair.
  • What do SUISEN products smell like?
    SUISEN's intoxicating scent is a sophisticated take on 'tea' "white tea" with notes of natural smells. You can see all our scent at each products details!
  • Are your products pregnancy safe?
    Our products are pregnancy safe, however, if you have concerns about any ingredients or are unsure, it is advisable to consult your doctor. Also, please refer to the ingredient lists in each description tab to avoid any allergic reactions.
  • Does SUISEN use SLS or Parabens in shampoo?
    We care about our community so SUISEN does not use SLS, parabens, phthalates, or dyes in any of our products. Also these harsh ingredients do not increase the efficacy of products.
  • How can I edit/cancel my order?
    We are unable to edit orders once they have been placed. If you have any questions, please reach out to suisen.my@gmail.com with your order number.
  • How long does it take for my order to be processed?
    Processing takes 48 hours business days. You’ll get a shipment notification email with a tracking number as soon as your package packed and shipped. Please check your SMS for tracking number.
  • When will I get my order?
    West Malaysia is 1-5 business days after shipped. East Malaysia is 5-14 business days after shipped. Singapore is 7-14 business days after shipped.
  • What if I need to change my shipping address?
    If your order is shipping to an incorrect address, please email suisenmy@gmail.com with your order number and the correct shipping address. If your order is processed, it cannot be changed.
  • How much does shipping cost?
    Standard shipping to: West Malaysia - Free Shipping. East Malaysia - RM25 Flat Rate. Singapore - RM30 for 1-2KG, RM5 will be added per KG
  • Which courier will SUISEN use?
    We will use the following courier companies: West & East Malaysia: Mainly - J&T Express Singapore: Mainly - Teleport & QExpress
  • Where does SUISEN ship?
    We ship to the Malaysia including West and East Malaysia. Shipping to Singapore is also available. It will take about 10 - 14 business days. You might experience a few extra days in shipping timelines. Contact us thru suisenmy@gmail.com if you need to ship to other country, we are happy to help.
  • Are you hiring?
    Please contact suisen.my@gmail.com for further details.
  • Who do I contact about partnerships/collabs?
    Please contact suisen.my@gmail.com for further details.
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