1. Orders

All orders received are subject to bank authorization before processing. Only authorized orders will be processed. Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use it as our standard delivery courier. Most orders will be processed and delivered within 1 - 5 business days (West Malaysia) and 5 -14 business days (East Malaysia) from the order's date.

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2. Delivery Charges

Our standard delivery charges per order are as follows:

• For WEST MALAYSIA, we do provide FREE Shipping.

• For EAST MALAYSIA, we charge by weight.
  Below 1KG = RM20
  1KG-2KG = RM30
  2KG-3.5KG = RM35
  Above 3.5KG = RM50

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Orders are dispatched within 48 hours business days.

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3. Delivery Coverage Areas
We only deliver to addresses in Malaysia and Singapore. 

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4. Delivery Timing

We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.

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5. Delivery Problems

In the event that we fail to deliver to you at the delivery address provided by you, we will make a subsequent (2nd) attempt at the specified delivery address. We regret to inform that you that your package will be returned to SUISEN and orders will be cancelled if both deliveries failed (1st and 2nd attempt).